CURRICULUM VITAE

Diosdado Erese Lacson

The Regency Inter-Continental
King Faizal Highway
Telephone: (973) 985.57.94
Fax: (973) 208.388
P.O. Box 777, Manama
State of Bahrain

Date of Birth : 23rd June 1959
Nationality : Filipino
Marital Status : Divorced

Training Manager / Assistant Food & Beverage Manager position affording to fully utilise extensive experience acquired in the Hospitality industry, functional competencies, and desire for continued growth.

A natural Team Leader, Professional, Attentive, Positive, Optimistic, Enthusiastic, Decisive, Persuasive, and Effective. Extensive experience in the Hospitality industry spanning a 16 year career with notable organisations 9 years of which in Leadership capacity.

Fluent in English and Pilipino Language.
Good knowledge and understanding - French, Arabic, Russian.
Basic understanding - Italian and German.
Executive calibre interpersonal relations, communication and leadership skills.

1966 - 1970 : B. S. Aquino Memorial High School
1976 - 1980 : The University of Manila
* Bachelor of Science in Hotel and Restaurant Management
1977 : Peralta Data Processing and Tutorial Incorporated
* Programming & Key Punch Operation
1982 : Inter-Continental Hotels Corporation
* Supervisory Skill Builders Seminar
1984 : The Regency Inter-Continental Hotel
* Outstanding Service Citation Certificate
1986 : Inter-Continental Hotels Corporation
* Guest Courtesy Training
* Certificate of Achievement
1986 : J&B Cocktailympics National Final (Bahrain)
* Cocktail of the Year Winner Certificate
1986 : J&B Cocktailympics Regional Final (Dubai)
* 6th Place Certificate (Out of 29 Participants)
1987 : The Regency Inter-Continental Hotel
* Outstanding Service Citation Certificate
1989 : The Regency Inter-Continental Hotel
Train the Trainer Workshop
1990 : City and Guilds of London Institute
Beverage Sales and Service Certificate
1990 : The Regency Inter-Continental Hotel
Versailles - Certificate of Recognition
"Best Restaurant in the Middle East" award for
three consecutive years - 1988, 1989 & 1990
1991 : Inter-Continental Hotels Group
Certificate of Recognition for Courage and Commitment
1991 : The Regency Inter-Continental Hotel
Six Continents Club Programme Trainer Certification
1992 : The Regency Inter-Continental Hotel
Service Leadership Workshop
1992 : Le Toques Blanches Club International
Certificate of Membership
1993 : L'Institut International Meridien
Welcome Charter Champion
Train the Trainer Certificate
1993 : L'Institut International Meridien
Meridien Junior Management Seminar
1993 : Leadership Seminar
Le Meridien - Kuwait
1993 : L'Institut International Meridien
Managing a Profit Centre * Le Meridien - Abu-Dhabi
1993 : L'Institut International Meridien
Customer Care and Service * Le Meridien - Kuwait
1993 : Le Meridien - Kuwait
Senior Management Seminar
by: Professor Robert B. Perry - Cornell University, USA
1993 : Member of the Management Team
For 1993 World-wide Best Hotel Award
Le Meridien Hotels
1994 : Le Meridien Kuwait
Management Development Seminar
by: Professor Robert B. Perry Cornell University, USA
1994 : Member of the Management Team
For 1994 Best Hotel
Middle East Trophy Award
1994 : Training Manager for 1994 Best Hotel Award
Gold Medal of Achievement
Le Meridien Hotels
1995 : Time Manager for Executives
by: Brian Hopkins - TMI International
1995 : Leading Successful Teams
by: Peter Harris - MANDEVCO International
1995 : World Class Quality Service for World Class Hotels
by: Peter Andreou - TMI International
1997 : L'Institut International Meridien
Train the Trainer Certificate
1997 : L'Institut International Meridien
The Diplomacy Seminar
Train the Trainer Certificate
1999 : Jumeirah Beach Hotel & Resort
The Role of a Manager
by: Gary Howell - Independent Consultant
1999 : Jumeirah Beach Hotel & Resort
Customer Care Service
By: Patricia O'Sullivan - Independent Consultant
1999 : Inter-Continental Hotels & Resorts
Craft Trainer Certificate
2000 : Bahrain Society for Training & Development
Employee Communication
by: George McNeil - Independent Consultant
2000 : Lions Club International, Bahrain Chapter
Achievers Leadership in the New Millennium
by: Prof. Hussein Rangwala - Independent Consultant
2000 : Bahrain Society for Training & Development
New Challenges of Leadership for the New Millennium
by: Michael Langton
2000 : Bahrain Institute for Banking & Finance
Challenges of the New Millennium
by: Dr. Charles Toftoy
2000 : Bahrain Society for Training & Development
Strategic Planning in Turbulent Times
Dr. Glen Watkins

1999 - present : Training Manager
The Regency Inter-Continental Hotel
Manama, State of Bahrain

· Identifies and analyses the training and development needs in the Hotel and prioritises such needs in line with the hotel business plan.
· Assists Heads of Department and Training Co-ordinators to prepare training and development plans for their department.
· Develops and implements formal training plans for Training department personnel.
· Develops annual hotel training and development plan.
· Participates in the preparation of the hotel's strategic plan and marketing plan.
· Plans, organises and evaluates training and development activities for Executives and Assistant level employees, through external consultant, retreats, cross-exposure periods, self-study programmes and goals programme.
· Organises and conducts employee orientation programme in line with Corporate standards.
· Conducts and evaluates off-job training as required.
· Make recommendations in developing and implementing various training and development programmes to meet identified needs and to ensure guest service and quality.
· Makes recommendations in the selection of departmental trainers and provides the training for their department.
· Identifies, co-ordinates and evaluates all internal and external cross-exposure training completed within the hotel and with other hotels.
· Delivers briefings of internal programmes to Executive Committee and keeps them informed of training and development issues
· Carries out quarterly departmental Standards reviews with each Departmental Training Co-ordinator in line with agreed standards.
· Evaluates all training and development activities executed both internally and externally in conjunction with Heads of Department and other relevant parties.
· Establishes and maintains records of training for all off-job courses.
· Prepares monthly training report for Hotel General Manager/Director of Human Resources.
· Compiles the hotel training budget and monitors expenditure on a monthly basis.
· Works in association with the Director of Human Resources to conduct such functions as interviewing, hiring coaching and counselling, and assists with other personnel functions as required.
· Maintains standard hotel training equipment and training library resources.
· Establishes and maintain links with schools, colleges and/or universities, co-ordinates work experience placements and talks as appropriate.
· Contributes towards the Health & Safety Committee, ensuring legal requirements in terms of training are adhered to.
· Participates in the hotel incentive programmes by providing support through training and recognition.
· Monitor present and future trends in the training and development field and makes recommendations.
· Establishes and maintains effective employee relations.
· Contributes towards other hotel activities as appropriate.

As my career history indicates, I am experienced in most aspects of Food and Beverage management and Training. I have the ability to communicate effectively at all levels to achieve objectives and I believe I may be described as loyal, smart-worker and ambitious. I can demonstrate a successful career to date encompassing both responsibility and salary progression. I am numerate, articulate and possess the necessary determination to ensure success in a challenging Food and Beverage or Human Resource Training and Development management position within a top class hotel or related organisation.

1998 - 1999 : Training Manager
Jumeirah Beach Hotel & Resort
Jumeirah Road, Dubai
United Arab Emirates

· Responsible in raising the budget and PR for all the equipment needed for the new Training Centre in liaison with the Director of Human Resources and Director of Maintenance.
· Responsible for setting up and organising the new Training Centre with 5 training rooms; 1 training hall for 120 persons maximum capacity; 4 TM's offices; 2 administration offices; 1 kitchen; and ladies & gents WC.
· Ensuring a mandatory 6 hours of training per month for all employee with the aid of departmental trainers.
· Ensuring that the training being provided for the staff in each department is effective.
· Assisting Department Heads in attaining their goal of profitability.
· Close monitoring of training that is being conducted is in accordance with their business needs.
· Created and conducted Professional Restaurant Skills Training for all F&B personnel.
· Responsible for the training of all Food and Beverage personnel.
· Ensuring quality standards in all aspects of Food and Beverage products and service.
· Member of the "Opening Team" of the Wild Wadi Water Park.
· Responsible for the training of all Wild Wadi Water Park personnel.
· Conducting the Induction Programme for all newly hired personnel of both properties

1997 - 1998 : Assistant Director of Food & Beverage
Le Meridien Moscow Country Club
Krasnogorsky District, Moscow Region
Russian Federation

· In-charge of the Food and Beverage day-to-day operation.
· Responsible for the training of all Food & Beverage personnel.
· Ensuring quality standards of production and service.
· Re-structured and made new the F&B staff job description according to Meridien standards.
· Created and implemented an Appraisal Interview Form for rank and file personnel.
· Re-structured the manning guide of all F&B outlets.
· Ensuring the Food & Beverage Department of achieving its goal of profitability.
· Assisted the Executive Chef in the creation of new restaurants menus.
· Re-opened the Beach Bar and Restaurant together with the F&B Manager.
· Monitoring sound Personnel Policies, being responsible in interviewing and recruitment of new staff, employee growth, conducting appraisals and ensuring adequate staffing.
· And being responsible for the co-ordination between various F&B outlets functioning of all personnel.

1996 - 1997 : Training Manager
Le Meridien Tashkent
2, Uzbekistaon Ovozi Street, Tashkent City
Republic of Uzbekistan

· Acting Human Resources and Training Manager.
· Facilitate Human Resources Department's administrative functions.
· Facilitate Human Resources Development and Communication.
· Assisting Department Heads in attaining their goal of profitability.
· Responsible for the training of personnel from all departments on subjects pertaining to their job profiles.
· Directing teams of Front and Heart of the House Personnel towards achievement of Business goals and objectives.
· Ensuring adherence to high standards of training by Management and Staff.
· Ensuring utmost employees satisfaction, guiding them to reach their potential and career objectives.
· Established policies and procedures in line with local laws approved by the General Manager.
· Put up disciplinary action list and other personnel related forms i.e. Personnel Action Form; Warning letters; Appraisal form approved by the General Manager.
· Monitoring sound Personnel Policies, being responsible in interviewing and recruitment of new staff, employee growth, conducting appraisals and ensuring adequate staffing and being responsible for the co-ordination between various departments functioning of all personnel.
· Acting Food & Beverage Manager from May to September 1997.
· Re-structured the F&B outlets' manning guide.
· Responsible for the smooth running of the day-to-day operation.
· Ensuring quality standards of production and service.
· Ensuring the Food & Beverage Department of achieving its goal of profitability.
· Implemented an intensive waiter's school training programme.
· Assisted the F&B Manager in the creation of new coffee lounge.
· Assisted the F&B Manager in the re-opening of the Main Dining Restaurant.

1992 - 1996 : Training Manager
Le Meridien Kuwait
Al Hilali Street, Safat
State of Kuwait

· Assisting Department Heads in attaining their goal of profitability.
· Ensuring quality standards of production and service.
· Organising the department to ensure optimum efficiency.
· Facilitate Human Resources Development and Communication.
· Responsible for the training of personnel from all departments on subjects pertaining to their job profiles. Some of the training conducted included: Guest Contact Skills, Supervisory Skill Builders, Train the Trainer, Leadership, Time Management, Motivation and Team Building, Staffing and Scheduling, Improving Employee Performance and Improving Communication.
· Directing teams of Front and Heart of the House Personnel towards achievement of business goals and objectives which included corporate as well as staff training.
· Scheduling and co-ordinating training programmes for in-house and in-company training programmes.
· Ensuring adherence to high standards of training by Management and Staff.
· Ensuring utmost employees satisfaction, guiding them to reach their potential and career objectives.
· Monitoring sound Personnel Policies, being responsible in interviewing and recruitment of new staff, employee growth, conducting appraisals and ensuring adequate staffing and being responsible for the co-ordination between various departments functioning of all personnel.
· Member of the Headquarters' pre-opening Team of new sister hotels in different locations / regions.

1990 - 1992 : Maitre d'Hotel / Hotel Trainer
The Regency Inter-Continental Hotel
Manama, State of Bahrain

Responsible for the management of the first class 90 cover "Versailles" French restaurant; Le Bistro Coffee Shop; Far Eastern Restaurant and Al Noor Lounge;
The motivation, direction and control of all Restaurants staff; Control and constant monitoring of production, presentation, Guest satisfaction, merchandising and marketing;
Adherence to health and hygiene regulations; staff recruitment and training; stock control and ordering.
Deputising in the absence of the Food and Beverage Manager and maintenance of the highest standards of presentation and service.

Additionally, I am closely involved in training Hotel Employees to enhance their professionalism, knowledge and skills in different training programmes which includes:- Guest Courtesy; Customer Come First: Six Continents Club; Basic Supervisory; Special Customer Care; Wine, Spirit and Liqueur Training, Food and Beverage Up-Selling Techniques; Telephone Manners and Train the Trainer Workshop.

I held the position of Assistant Maitre d'Hotel before being promoted to my current position in 1990. Under my control, all standards within the restaurant have been significantly improved and the "Versailles" Restaurant was awarded "Best Restaurant" in the Middle East for 1988 and subsequently awarded the same feat in 1989 and 1990 by the M.E.E.D. Magazine. Improved customer service has reflected in the guest questionnaire "Excellent" rating increasing to 98% and a reduction in "Good" ratings to less than 1%. I have also successfully increased outside lunch covers by 13% and overall food and beverage sales by 8.5% .

1986 - 1988 : Head Sommelier / Hotel Trainer
Versailles Restaurant Acting Maitre d'hotel
The Regency Inter-Continental Hotel
Manama, State of Bahrain

My responsibilities included the supervision of 2 wine waiters and the provision of courteous and efficient service of wines and other beverages in the "Versailles" restaurant. Also, I conduct Wine Merchandising Training; Sales and Services of Wines, Spirits and Liqueurs from an extensive selection.

I initially held the position of Sommelier and was subsequently promoted to my current position.

Interests & Hobbies : Jogging; Tennis; Bowling; Computer; and Languages

References : Available on request.

Should you need further queries, please do not hesitate to contact me on my direct e-mail address: [email protected]